Order Management2018-07-14T15:02:27+00:00

Our customer service and sales support specialists have a solid background and experience to ensure the utmost accuracy and promptness of order entry, follow up and coordination.

PRODUCT ORDER PROCESS:

The approved client proposal is turned in to the customer service coordinator who confirms all pricing with the selected manufactures and places the orders via email with our suppliers. During this phase, lead times are confirmed to maintain project schedules. Order acknowledgments are received from the manufactures, checked thoroughly for accuracy, placed on the installation schedule and filed with the client order for reference. The status of all orders are monitored to ensure timeliness and keep the project on schedule.

PROJECT COORDINATION:

Preparation for the project installation brings the sales person, customer service and installation personnel together to effectively coordinate events prior to completion. Orders are received, checked in, and stored until installation, with some orders shipped directly to the facility if feasible. The sales person and/or project manager coordinated all trades involved in the facility prep and installation, whereby a schedule is established and resources are secured. Building facilities, receiving areas and waste disposal are also addressed prior to the start of installation.