FAQ

Have questions? We have answers!


Absolutely, our staff of designers, sales personnel, and installers will assure satisfaction no matter what the size of the project.  We have completed a number of projects ranging in size from two people offices to hundred person facilities.

Preliminary Design
Our preliminary design process is a comprehensive combination of field measuring and client needs analysis, as well as determining physical constraints. During this stage of design the sales person and designer meet with the client to determine the specific criteria needed for the project. This criterion usually involves space planning, and initial furniture selections. Once all of the information has been gathered the design development process can be started.
Design Development
Design development process is one of the most important stages of the design process. Throughout this phase, the designer takes all the information gathered from the preliminary design analysis and applies it to the project. At this time the designer finalizes space plans to create floor plans. Two dimensional and three dimensional drawings are then created to give the client an understanding of the finished result. Once drawings are completed, more specific furniture selections, as well as finishes are determined. Specifying the finishes of the furniture is very important, whereby it allows the designer to create a color rendering for the client. Once all drawings have been produced the sales person takes the information to the client for review and sign-off approval.
Design Finalization
After the client has reviewed all drawings and specifications with the salesperson, the drawings are returned to the designer for any necessary changes. Once all final drawings are completed, final specifications are made and the initial sales pricing proposal is created. This proposal, along with the finalized drawings, is sent to the sales person who then completes the quote for presentation to the client.

The sales quotation proposal is created upon review of the specifications for all products required and special pricing from selected manufacturers is secured by the sales associate.  The computations are made simple, using a computerized pricing program, whereby discounts, quantities and itemized categories are compiled in an organized format.  These automated programs allow for any future adjustments or changes that may arise, and save time when the project schedule is critical.  The salesperson completes all phases of the project pricing, double checks all figures for accuracy, and prints a full package proposal for presentation to the client.  The salesperson presents and reviews the proposal with the client, providing any additional information needed before final approval.  After all issues have been fully addressed and the client is satisfied with the proposal, terms of payment are established.  The client then signs the proposal for final approval and the project is ready to move into the order fulfillment stage.

Product Order Process
The approved client proposal is turned in to the customer service coordinator, who confirms all pricing with the selected manufacturers and places orders via computerized linkage with our suppliers.  During this phase, lead times are confirmed to maintain timeliness with the project schedule.  Order acknowledgements are received from the manufacturers, checked for accuracy, placed on the installation schedule and filed with the client order for reference.  The status of all orders is monitored to ensure timeliness and keep the project on schedule.
Project Coordination
Preparation for the project installation brings the salesperson, customer service and installation personnel together to effectively coordinate events prior to completion.  Orders are received, checked in, and stored until installation, with some orders shipped directly to the facility if feasible. The salesperson and/or project manager coordinates all trades involved in the facility prep and installation, whereby a schedule is established and resources are secured.  Building facilities, receiving areas, and waste disposal are also addressed prior to the start of the installation.

Metro Office Environments can provide timely project completion via our in-house installation team. We also offer flexible delivery and installation options for our clients.

Pre-Installation: On-site pre-install meeting
Facility walk-thru for build-out accuracy
Identify/secure crew size
Confirm or adjust status of project schedule
Confirm trucking/delivery
Secure/schedule a staging area


Installation:
Deliver/receive and stage product
Installation of panels and power
Coordinate electrical/data trades
Install specified storage and work-surface components
Install private office/specialty furniture and accessories
Disposal of trash daily


Punch List and Follow-Up:
Daily punch list walkthrough
Submit & prioritize punch items
Order of necessary items with manufacturer
Notation/request of lead times
Acknowledge and schedule punch shipment
Schedule, receive and install items
Client walk-thru and final sign-off on completion

Metro Office Environments is devoted to customer satisfaction before, during, and after a projects completion.  Items that are damaged or broken upon delivery are dealt with immediately, and are replaced promptly.  Other warranty claims are handled in the same manner and with as little disruption to the client as possible.  Metro Office Environments is committed to responding to our client’s claims as quickly as possible.  Once damaged or broken items have been identified by our installer’s the appropriate parts and/or products are ordered.  Ship dates for replacement parts can vary but our management executes the necessary steps to provide the parts in a timely manner.  Service work is then scheduled and that necessary parts and/or furniture replaced.

Yes, we can design, space plan, and supply all your interior needs for your new space.

Our professional sales, design, and installers have more than 100 years of experience.

Our professional sales, design, and installers have more than 100 years of experience.

Yes, We can inventory, space plan and execute your full office to another facility.

Yes, we can supply New, Used, Refurbished systems furniture to fit any budget.

Yes, we have our own experienced installers that can reconfigure any panel system on the market.

Yes, we can ship furniture to any location in the United States and supply labor for that project.